CBAP · Question #361
A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are…
The correct answer is C. Sorting. Sorting is the most inefficiency-prone stage because it requires an operator to make an individual routing decision for every single package, introducing high cognitive load and variability at scale.
Question
A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box. Which stage should be assessed as the most likely to increase process inefficiencies?
Options
- ALoading
- BPackaging
- CSorting
- DPrinting
How the community answered
(64 responses)- A6% (4)
- B13% (8)
- C80% (51)
- D2% (1)
Why each option
Sorting is the most inefficiency-prone stage because it requires an operator to make an individual routing decision for every single package, introducing high cognitive load and variability at scale.
Loading is a repetitive manual task initiated by a single alarm signal and involves placing a fixed batch of 100 cards, requiring far less decision-making per unit than sorting.
Packaging is a fully automated stage and therefore not subject to the human errors, fatigue, or judgment variability that drive process inefficiency.
Unlike loading - which is a simple, batch-triggered manual task of placing 100 cards - sorting demands that an operator read a unique printed address on each package and match it to the correct delivery box, one item at a time. This per-item judgment requirement creates the highest opportunity for human error, slowdowns, and variability, making sorting the greatest source of process inefficiency in this workflow.
Printing is also fully automated, making it consistent and controlled, with no human intervention that could introduce inefficiency.
Concept tested: Identifying manual decision-intensive process stages as inefficiency sources
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