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CBAP · Question #388

A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs. Which of the following elicitation techniques s

The correct answer is A. Survey. When collecting consistent information from a large, geographically dispersed population, a survey is the most practical and scalable elicitation technique.

Elicitation and Collaboration

Question

A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs. Which of the following elicitation techniques should the business analyst (BA) use?

Options

  • ASurvey
  • BDecision analysis
  • CObservation
  • DConcept modelling

How the community answered

(31 responses)
  • A
    81% (25)
  • B
    3% (1)
  • C
    6% (2)
  • D
    10% (3)

Why each option

When collecting consistent information from a large, geographically dispersed population, a survey is the most practical and scalable elicitation technique.

ASurveyCorrect

Surveys allow the BA to distribute standardized questions to all 30 international facilities simultaneously, collecting comparable employee satisfaction data without requiring travel or real-time coordination across time zones. This technique efficiently handles large, distributed populations while producing quantifiable, consistent results.

BDecision analysis

Decision analysis is used to evaluate and compare solution options, not to gather employee satisfaction information from a workforce.

CObservation

Observation requires the BA to be physically present at each location to watch employees work, which is impractical and cost-prohibitive across 30 international facilities.

DConcept modelling

Concept modelling is used to define and organize business domain concepts and terminology, not to elicit opinions or satisfaction levels from employees.

Concept tested: Selecting elicitation techniques for distributed stakeholder groups

Source: https://www.iiba.org/career-resources/a-business-analysis-professionals-first-choice-for-knowledge/babok/

Topics

#survey#elicitation technique#distributed stakeholders#employee satisfaction

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