CBAP · Question #388
A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs. Which of the following elicitation techniques s
The correct answer is A. Survey. When collecting consistent information from a large, geographically dispersed population, a survey is the most practical and scalable elicitation technique.
Question
A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs. Which of the following elicitation techniques should the business analyst (BA) use?
Options
- ASurvey
- BDecision analysis
- CObservation
- DConcept modelling
How the community answered
(31 responses)- A81% (25)
- B3% (1)
- C6% (2)
- D10% (3)
Why each option
When collecting consistent information from a large, geographically dispersed population, a survey is the most practical and scalable elicitation technique.
Surveys allow the BA to distribute standardized questions to all 30 international facilities simultaneously, collecting comparable employee satisfaction data without requiring travel or real-time coordination across time zones. This technique efficiently handles large, distributed populations while producing quantifiable, consistent results.
Decision analysis is used to evaluate and compare solution options, not to gather employee satisfaction information from a workforce.
Observation requires the BA to be physically present at each location to watch employees work, which is impractical and cost-prohibitive across 30 international facilities.
Concept modelling is used to define and organize business domain concepts and terminology, not to elicit opinions or satisfaction levels from employees.
Concept tested: Selecting elicitation techniques for distributed stakeholder groups
Source: https://www.iiba.org/career-resources/a-business-analysis-professionals-first-choice-for-knowledge/babok/
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