CBAP · Question #389
A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to of
The correct answer is C. Collaborative games. Collaborative games are interactive, structured activities designed to engage stakeholders, surface satisfaction levels, and co-create improvements to working relationships.
Question
A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information. Which technique should the BA use?
Options
- ARisk analysis and management
- BBrainstorming
- CCollaborative games
- DLessons learned
How the community answered
(25 responses)- A4% (1)
- B4% (1)
- C80% (20)
- D12% (3)
Why each option
Collaborative games are interactive, structured activities designed to engage stakeholders, surface satisfaction levels, and co-create improvements to working relationships.
Risk analysis and management focuses on identifying, assessing, and mitigating project risks - it does not address stakeholder satisfaction or the improvement of working relationships.
Brainstorming generates a broad list of ideas but lacks the structured engagement mechanism needed to measure satisfaction or collaboratively improve ongoing stakeholder relationships.
Collaborative games are specifically designed to foster open participation and dialogue, making them ideal for gauging stakeholder satisfaction and giving stakeholders an active role in shaping improved working relationships. Unlike passive techniques, they create a safe, engaging environment where stakeholders contribute insights and solutions together. This aligns directly with the BA's dual goal of measuring satisfaction and empowering stakeholders to drive relationship improvements.
Lessons learned is a retrospective technique used at the end of a project phase to capture successes and failures, not a tool for ongoing stakeholder engagement or relationship improvement.
Concept tested: Collaborative games for stakeholder relationship management
Source: https://www.iiba.org/career-resources/a-business-analysis-professionals-first-choice-for-knowledge/babok/
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