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CBAP · Question #389

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to of

The correct answer is C. Collaborative games. Collaborative games are interactive, structured activities designed to engage stakeholders, surface satisfaction levels, and co-create improvements to working relationships.

Elicitation and Collaboration

Question

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information. Which technique should the BA use?

Options

  • ARisk analysis and management
  • BBrainstorming
  • CCollaborative games
  • DLessons learned

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    80% (20)
  • D
    12% (3)

Why each option

Collaborative games are interactive, structured activities designed to engage stakeholders, surface satisfaction levels, and co-create improvements to working relationships.

ARisk analysis and management

Risk analysis and management focuses on identifying, assessing, and mitigating project risks - it does not address stakeholder satisfaction or the improvement of working relationships.

BBrainstorming

Brainstorming generates a broad list of ideas but lacks the structured engagement mechanism needed to measure satisfaction or collaboratively improve ongoing stakeholder relationships.

CCollaborative gamesCorrect

Collaborative games are specifically designed to foster open participation and dialogue, making them ideal for gauging stakeholder satisfaction and giving stakeholders an active role in shaping improved working relationships. Unlike passive techniques, they create a safe, engaging environment where stakeholders contribute insights and solutions together. This aligns directly with the BA's dual goal of measuring satisfaction and empowering stakeholders to drive relationship improvements.

DLessons learned

Lessons learned is a retrospective technique used at the end of a project phase to capture successes and failures, not a tool for ongoing stakeholder engagement or relationship improvement.

Concept tested: Collaborative games for stakeholder relationship management

Source: https://www.iiba.org/career-resources/a-business-analysis-professionals-first-choice-for-knowledge/babok/

Topics

#collaborative games#stakeholder engagement#satisfaction assessment#working relationships

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