CAD · Question #135
Which role(s) are required to impersonate a user? Choose 2 answers
The correct answer is C. admin E. impersonator. To impersonate another user in ServiceNow, an administrator must possess either the admin role or the specialized impersonator role.
Question
Which role(s) are required to impersonate a user? Choose 2 answers
Options
- Asecurity_admin
- Bsys_admin
- Cadmin
- Dsys_user
- Eimpersonator
How the community answered
(28 responses)- A7% (2)
- C89% (25)
- D4% (1)
Why each option
To impersonate another user in ServiceNow, an administrator must possess either the `admin` role or the specialized `impersonator` role.
The `security_admin` role is used for elevated security operations and does not inherently grant impersonation rights.
`sys_admin` is not a standard ServiceNow role for impersonation; the general administrator role is `admin`.
The `admin` role grants broad administrative privileges, including the ability to impersonate users to troubleshoot or test functionality from another user's perspective.
`sys_user` is a basic user role and does not have impersonation capabilities.
The `impersonator` role is specifically designed to allow users to impersonate others without granting full `admin` capabilities, providing a more granular control over this function.
Concept tested: User impersonation roles
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
Topics
Community Discussion
No community discussion yet for this question.