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CAD · Question #135

Which role(s) are required to impersonate a user? Choose 2 answers

The correct answer is C. admin E. impersonator. To impersonate another user in ServiceNow, an administrator must possess either the admin role or the specialized impersonator role.

Submitted by rohit_dlh· Apr 18, 2026Security and Restricting Access

Question

Which role(s) are required to impersonate a user? Choose 2 answers

Options

  • Asecurity_admin
  • Bsys_admin
  • Cadmin
  • Dsys_user
  • Eimpersonator

How the community answered

(28 responses)
  • A
    7% (2)
  • C
    89% (25)
  • D
    4% (1)

Why each option

To impersonate another user in ServiceNow, an administrator must possess either the `admin` role or the specialized `impersonator` role.

Asecurity_admin

The `security_admin` role is used for elevated security operations and does not inherently grant impersonation rights.

Bsys_admin

`sys_admin` is not a standard ServiceNow role for impersonation; the general administrator role is `admin`.

CadminCorrect

The `admin` role grants broad administrative privileges, including the ability to impersonate users to troubleshoot or test functionality from another user's perspective.

Dsys_user

`sys_user` is a basic user role and does not have impersonation capabilities.

EimpersonatorCorrect

The `impersonator` role is specifically designed to allow users to impersonate others without granting full `admin` capabilities, providing a more granular control over this function.

Concept tested: User impersonation roles

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

Topics

#ServiceNow Roles#Impersonation#User Management#Security

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