What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?

The correct answer is A. Restricted caller access records. Restricted Caller Access records in ServiceNow are used to track and manage situations where a script or application in one scope attempts to call or access resources (tables, scripts, events) in another scope. These records log whether cross-scope access was granted or denied an

Submitted by fatema_kw· Apr 18, 2026Security and Restricting Access

Question

Options

ARestricted caller access records
BCaller tracking records
CAccess control level records
DCross-scope access records

How the community answered

(50 responses)

A
90% (45)
B
2% (1)
C
2% (1)
D
6% (3)

Explanation

Restricted Caller Access records in ServiceNow are used to track and manage situations where a script or application in one scope attempts to call or access resources (tables, scripts, events) in another scope. These records log whether cross-scope access was granted or denied and allow administrators to explicitly permit or restrict such cross-scope interactions. They are distinct from general ACLs (C), which control row/field-level access for users, not inter-application scope access.

Topics

#Cross-scope access#Restricted Caller Access#Application security#Access tracking

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