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CAD · Question #131

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

The correct answer is C. Any active user. If a knowledge base has no access details specified, all active users within the ServiceNow instance are able to read its articles by default.

Submitted by suresh_in· Apr 18, 2026Security and Restricting Access

Question

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Options

  • Aitil users
  • BUsers with kb_user role
  • CAny active user
  • DNo users
  • EAny user with an article's permalink

How the community answered

(44 responses)
  • B
    5% (2)
  • C
    93% (41)
  • E
    2% (1)

Why each option

If a knowledge base has no access details specified, all active users within the ServiceNow instance are able to read its articles by default.

Aitil users

While itil users often interact with knowledge, this is not the default access for *all* active users when no specific criteria are set.

BUsers with kb_user role

The kb_user role provides specific knowledge management capabilities, but it's not a prerequisite for simply reading articles when no other access is defined.

CAny active userCorrect

When no specific user criteria are defined for a knowledge base, the system defaults to allowing access to any active user within the instance, ensuring content is broadly available unless explicitly restricted.

DNo users

This is incorrect; the default behavior is to allow broad access, not to restrict all access.

EAny user with an article's permalink

A permalink provides a direct link, but access is still governed by underlying access control; a permalink alone does not grant access.

Concept tested: Knowledge base default access control

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/km-user-criteria.html

Topics

#Knowledge Base#Access Control#User Permissions#Default Behavior

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