CAD · Question #131
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
The correct answer is C. Any active user. If a knowledge base has no access details specified, all active users within the ServiceNow instance are able to read its articles by default.
Question
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
Options
- Aitil users
- BUsers with kb_user role
- CAny active user
- DNo users
- EAny user with an article's permalink
How the community answered
(44 responses)- B5% (2)
- C93% (41)
- E2% (1)
Why each option
If a knowledge base has no access details specified, all active users within the ServiceNow instance are able to read its articles by default.
While itil users often interact with knowledge, this is not the default access for *all* active users when no specific criteria are set.
The kb_user role provides specific knowledge management capabilities, but it's not a prerequisite for simply reading articles when no other access is defined.
When no specific user criteria are defined for a knowledge base, the system defaults to allowing access to any active user within the instance, ensuring content is broadly available unless explicitly restricted.
This is incorrect; the default behavior is to allow broad access, not to restrict all access.
A permalink provides a direct link, but access is still governed by underlying access control; a permalink alone does not grant access.
Concept tested: Knowledge base default access control
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/km-user-criteria.html
Topics
Community Discussion
No community discussion yet for this question.