CAD Question #131: Real Exam Question with Answer & Explanation

Question

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Options

• Aitil users
• BUsers with kb_user role
• CAny active user
• DNo users
• EAny user with an article's permalink

Explanation

If a knowledge base has no access details specified, all active users within the ServiceNow instance are able to read its articles by default.

Common mistakes.

• A. While itil users often interact with knowledge, this is not the default access for all active users when no specific criteria are set.
• B. The kb_user role provides specific knowledge management capabilities, but it's not a prerequisite for simply reading articles when no other access is defined.
• D. This is incorrect; the default behavior is to allow broad access, not to restrict all access.
• E. A permalink provides a direct link, but access is still governed by underlying access control; a permalink alone does not grant access.

Concept tested. Knowledge base default access control

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/km-user-criteria.html

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