CAD Question #8: Real Exam Question with Answer & Explanation

The correct answer is C: From the most specific match to the most generic match. ServiceNow evaluates Access Control Rules (ACLs) from the most specific match to the most generic match. The evaluation order goes: exact table + exact field → exact table + wildcard field → parent table + exact field → parent table + wildcard field → wildcard table + wildcard fi

Submitted by haruto_sh· Apr 18, 2026Security and Restricting Access

Question

When evaluating Access Controls, ServiceNow searches and evaluates:

Options

AOnly for matches on the current table
BOnly for matches on the current field
CFrom the most specific match to the most generic match
DFrom the most generic match to the most specific match

Explanation

ServiceNow evaluates Access Control Rules (ACLs) from the most specific match to the most generic match. The evaluation order goes: exact table + exact field → exact table + wildcard field → parent table + exact field → parent table + wildcard field → wildcard table + wildcard field (the catch-all). ServiceNow uses the first ACL that matches and grants or denies access based on that rule, which means more specific rules take precedence over generic ones.

Topics

#Access Controls#ACL Evaluation#Security Model

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