CAD Question #118: Real Exam Question with Answer & Explanation

The correct answer is D: Can Read. On a knowledge base record, the 'Can Read' tab is used to specify and manage the user roles or groups that are authorized to read articles within that particular knowledge base. This tab controls the read access permissions for the knowledge base content.

Submitted by ricky.ec· Apr 18, 2026Security and Restricting Access

Question

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

Options

AAccess List
BCan Access
CAccessible to
DCan Read

Explanation

On a knowledge base record, the 'Can Read' tab is used to specify and manage the user roles or groups that are authorized to read articles within that particular knowledge base. This tab controls the read access permissions for the knowledge base content.

Common mistakes.

A. 'Access List' is not the standard tab name for managing read permissions on a knowledge base record.
B. 'Can Access' is not the standard tab name for managing read permissions on a knowledge base record.
C. 'Accessible to' is not the standard tab name for managing read permissions on a knowledge base record.

Concept tested. Knowledge Base read access configuration

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/t_CreateAKnowledgeBase.html

Topics

#Knowledge Base#Access Control#User Permissions

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