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CAD · Question #119

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? Choose 3 answers

The correct answer is A. Add User Account to Network group B. Add User Account to Hardware group D. Create User Account. To set up access for a new employee needing to perform work for specific groups, you must first create their user account, then add that account to the required Network and Hardware groups. This grants them the necessary roles and permissions inherited from those groups.

Submitted by andreas_gr· Apr 18, 2026Security and Restricting Access

Question

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? Choose 3 answers

Options

  • AAdd User Account to Network group
  • BAdd User Account to Hardware group
  • CAdd User Account to IT Knowledgebase
  • DCreate User Account
  • EAdd User Account to ACL
  • FAdd User Account to itil group

How the community answered

(41 responses)
  • A
    90% (37)
  • C
    5% (2)
  • E
    2% (1)
  • F
    2% (1)

Why each option

To set up access for a new employee needing to perform work for specific groups, you must first create their user account, then add that account to the required Network and Hardware groups. This grants them the necessary roles and permissions inherited from those groups.

AAdd User Account to Network groupCorrect

Adding the user account to the Network group grants them the roles and permissions associated with that group, allowing them to perform network-related work.

BAdd User Account to Hardware groupCorrect

Adding the user account to the Hardware group grants them the roles and permissions associated with that group, allowing them to perform hardware-related work.

CAdd User Account to IT Knowledgebase

Adding a user to an IT Knowledgebase typically controls access to articles, not the ability to perform work assigned to specific operational groups.

DCreate User AccountCorrect

A user account must first be created in ServiceNow before any roles or group memberships can be assigned to it.

EAdd User Account to ACL

Adding a user account to an ACL directly is not the standard or most efficient way to grant broad access for performing work; group membership typically handles this by inheriting roles.

FAdd User Account to itil group

While `itil` is a common role for IT users, adding a user to the `itil` group alone does not specifically grant them access to work assigned to the distinct 'Network' and 'Hardware' groups, which would typically have their own specific roles or task assignments.

Concept tested: User provisioning and group assignment

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/concept/c_UserAdministration.html

Topics

#User Management#Access Control#Groups#User Provisioning

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