CAD Question #120: Real Exam Question with Answer & Explanation

The correct answer is A: User Menu. The option to Impersonate User is located within the User Menu (also known as the user flyout menu) in the top-right corner of the ServiceNow instance. This menu provides quick access to user-specific actions and preferences.

Submitted by deeparc· Apr 18, 2026Application User Interface

Question

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Options

AUser Menu
BContent Frame
CApplication Navigator
DModule

Explanation

The option to Impersonate User is located within the User Menu (also known as the user flyout menu) in the top-right corner of the ServiceNow instance. This menu provides quick access to user-specific actions and preferences.

Common mistakes.

B. The Content Frame displays the main content of the instance (lists, forms, dashboards), but does not contain the Impersonate User option.
C. The Application Navigator (left pane) is used for navigating modules and applications, not for user-specific actions like impersonation.
D. A Module is a link within the Application Navigator that opens a specific page or list, and the Impersonate User option is not typically found as a module.

Concept tested. Impersonate user feature location

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_ImpersonateUser.html

Topics

#Impersonate User#User Menu#ServiceNow UI Navigation

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