CAD · Question #250
While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that? Choose 2 answers
The correct answer is A. Right click on Priority and select Configure Dictionary D. Right click on Priority and select Configure Label. To change a field's title on a ServiceNow form, you can either directly configure its label or modify its dictionary entry.
Question
While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that? Choose 2 answers
Options
- ARight click on Priority and select Configure Dictionary
- BRight click on Priority and select Configure Display Settings
- CRight click on Priority and select Configure Column
- DRight click on Priority and select Configure Label
How the community answered
(25 responses)- A72% (18)
- B12% (3)
- C16% (4)
Why each option
To change a field's title on a ServiceNow form, you can either directly configure its label or modify its dictionary entry.
Right-clicking on the 'Priority' field and selecting 'Configure Dictionary' allows direct access to the field's dictionary entry, where its label (title) can be modified globally or for specific languages.
'Configure Display Settings' is not a standard context menu option for changing a field's title on a ServiceNow form.
'Configure Column' is typically used for managing column properties in list views, not for changing a field's title on a form.
Right-clicking on the 'Priority' field and selecting 'Configure Label' provides a convenient way to change the field's display label for the current form or table, overriding the default dictionary label.
Concept tested: Customizing form field labels and dictionary entries
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/task/t_ConfigureFieldLabels.html
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