CAD Question #250: Real Exam Question with Answer & Explanation

The correct answer is A: Right click on Priority and select Configure Dictionary. To change a field's title on a ServiceNow form, you can either directly configure its label or modify its dictionary entry.

Submitted by sofia.br· Apr 18, 2026Application User Interface

Question

While showing a customer their Incident form, they ask to change the Priority field title to display their internal terminology Value. How would you do that? Choose 2 answers

Options

ARight click on Priority and select Configure Dictionary
BRight click on Priority and select Configure Display Settings
CRight click on Priority and select Configure Column
DRight click on Priority and select Configure Label

Explanation

To change a field's title on a ServiceNow form, you can either directly configure its label or modify its dictionary entry.

Common mistakes.

B. 'Configure Display Settings' is not a standard context menu option for changing a field's title on a ServiceNow form.
C. 'Configure Column' is typically used for managing column properties in list views, not for changing a field's title on a form.

Concept tested. Customizing form field labels and dictionary entries

Reference. https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/task/t_ConfigureFieldLabels.html

Topics

#Form customization#Field labels#Dictionary entry#Context menus

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