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CAD · Question #136

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

The correct answer is B. Import Set. Import Sets are used to bring data from external sources into ServiceNow staging tables, where it can then be transformed and mapped to target production tables.

Submitted by brentm· Apr 18, 2026Integrating with Other Applications

Question

What tool is used to import data from various data sources, and map that data into ServiceNow tables?

Options

  • ATransform Set
  • BImport Set
  • CData Pack
  • DUpdate Set

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    93% (37)
  • C
    3% (1)

Why each option

Import Sets are used to bring data from external sources into ServiceNow staging tables, where it can then be transformed and mapped to target production tables.

ATransform Set

Transform Sets (more accurately, Transform Maps) are part of the Import Set process for mapping data, but 'Import Set' encompasses the entire mechanism for bringing data in.

BImport SetCorrect

Import Sets provide the functionality to import data from various external sources (like CSV, Excel, JDBC) into a staging table, from which the data is then mapped and transformed into the appropriate target ServiceNow tables using Transform Maps.

CData Pack

"Data Pack" is not a standard ServiceNow term for data import functionality.

DUpdate Set

Update Sets are used for moving configuration changes between instances, not for importing raw data from external sources into tables.

Concept tested: Data import process (Import Sets)

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/import-sets/concept/c_ImportSets.html

Topics

#Data Import#Import Sets#ServiceNow Data Management

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