BA-201 · Question #312
BA-201 Question #312: Real Exam Question with Answer & Explanation
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Question
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing. Which tool should the BA use to capture all launches of the current state?
Options
- AJourney Mapping
- BProcess Mapping
- CWhiteboarding
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