A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps. What should the BA do to

Question

Options

• AConduct elimination with stakeholders regarding their parts of the process.
• BReview the documentation to ensure that information gathered about the process is correct.
• CUsing strategy analysis, define models of how gaps in the business process can be resolved.

• A
  12% (3)
• B
  20% (5)
• C
  68% (17)

Explanation

This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick- look/use-stakeholder-engagement-skills

No community discussion yet for this question.