BA-201 · Question #310
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate…
The correct answer is C. Confirm steps to reproduce the issue. The first step in any troubleshooting or performance investigation is to confirm and reproduce the issue before taking any corrective action. Without a reproducible scenario, the BA cannot isolate the root cause, measure baseline performance, or verify that a fix worked. Option…
Question
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load. What is the first step the BA should take to help resolve the issue?
Options
- AUpdate page layouts in production.
- BCreate a test plan for each web browser.
- CConfirm steps to reproduce the issue.
How the community answered
(40 responses)- A33% (13)
- B18% (7)
- C50% (20)
Explanation
The first step in any troubleshooting or performance investigation is to confirm and reproduce the issue before taking any corrective action. Without a reproducible scenario, the BA cannot isolate the root cause, measure baseline performance, or verify that a fix worked. Option A (updating page layouts in production) is dangerous without diagnosis-changes to production could worsen the problem or affect unrelated users. Option B (creating browser-specific test plans) is a valid later step but premature if the issue hasn't been confirmed and scoped. Reproducing the issue establishes the facts needed to guide all subsequent steps.
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