Salesforce
BA-201 · Question #309
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their
Sign in or unlock BA-201 to reveal the answer and full explanation for question #309. The question stem and answer options stay visible for context.
Elicit & Analyze
Question
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words. Which type of research should the BA use to elicit user stories from UC's customers?
Options
- AShadowing
- BInterviewing
- CBehavioral
Unlock BA-201 to see the answer
You've previewed enough free BA-201 questions. Unlock BA-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#user story elicitation#customer interviewing#requirements gathering#BA research methods