Salesforce
AP-226 · Question #9
AP-226 Question #9: Real Exam Question with Answer & Explanation
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Question
Your customer expects high call volume during peak hours. Which solution best ensures contact center scalability?
Options
- AImplement custom Apex code for routing and case management.
- BConfigure multiple queues and leverage Omni-Channel Routing for dynamic agent availability.
- CUtilize a third-party call center solution integrated with Salesforce.
- DIncrease agent resources without considering automation or process optimization.
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