Salesforce
AP-226 · Question #10
AP-226 Question #10: Real Exam Question with Answer & Explanation
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Question
The customer wants automated case escalation based on specific criteri
Options
- ACustom fields capturing escalation triggers like priority or SLA breaches.
- BWorkflow Rules configured with escalation steps and case field conditions.
- CProcess Builder sequences defining escalation actions and notifications.
- DEntitlements specifying service level agreements and associated escalation rules.
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