Salesforce
AP-226 · Question #65
AP-226 Question #65: Real Exam Question with Answer & Explanation
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Question
Your bot design includes handoff to live agents for complex inquiries. Which feature facilitates this seamless transition?
Options
- AEscalation Rules automatically transfer chat sessions to agents based on predefined criteria,
- BContextual handoff functionality retains chat history and customer data, equipping the agent with
- CSupervisor Console allows for manual oversight and direct chat session transfers to specific agents,
- DAll of the above, providing various options for smooth and informed handoff from bot to agent
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