Salesforce
AP-226 · Question #66
AP-226 Question #66: Real Exam Question with Answer & Explanation
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Question
You need to configure reporting for bot performance analysis. Which metric best reflects customer satisfaction with the bot experience?
Options
- ANumber of chat sessions handled by the bot versus live agents.
- BRate of successful resolutions achieved through bot interactions alone.
- CCustomer satisfaction ratings and feedback specifically gathered about the bot experience.
- DAverage conversation length and time spent interacting with the bot.
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