Salesforce
AP-226 · Question #153
AP-226 Question #153: Real Exam Question with Answer & Explanation
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Question
You're deploying a new web chat widget with proactive engagement triggers. Which cut-over requirement helps optimize customer experience and minimize intrusion?
Options
- ADefining precise triggers based on visitor behavior ensures proactive engagements are timely and
- BConfiguring clear opt-out options respects customer preferences and minimizes intrusion.
- CProviding agents with customer context and browsing history enhances the ability to offer
- DAll of the above, contributing to a personalized and helpful proactive chat experience for website
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