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Salesforce

AP-226 · Question #152

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut- over requirement helps mitigate compliance risks?

The correct answer is D. All of the above, contributing to a compliant and responsible outbound calling operation. Mitigating compliance risks in outbound calling involves multiple considerations: Collectively, these measures foster a compliant approach to managing outbound calls, reducing risk and enhancing accountability.

Contact Center Overview and Core Components

Question

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut- over requirement helps mitigate compliance risks?

Options

  • AVerifying agent training on call scripts ensures adherence to regulatory requirements.
  • BEnsuring proper opt-in mechanisms and management of customer consent guards against
  • CImplementing recording and monitoring functionalities aids in compliance audits and quality
  • DAll of the above, contributing to a compliant and responsible outbound calling operation.

How the community answered

(19 responses)
  • A
    11% (2)
  • B
    16% (3)
  • C
    5% (1)
  • D
    68% (13)

Explanation

Mitigating compliance risks in outbound calling involves multiple considerations: Collectively, these measures foster a compliant approach to managing outbound calls, reducing risk and enhancing accountability.

Topics

#outbound calling#compliance#opt-in management#call recording

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