Salesforce
AP-226 · Question #110
AP-226 Question #110: Real Exam Question with Answer & Explanation
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Question
Your scenario involves routing calls based on language spoken. Which feature facilitates this?
Options
- ACustom Apex code defining language detection and routing logic.
- BOmni-Channel routing with skill mapping based on agent language proficiency.
- CPhone Numbers configured with specific languages and automatic call routing.
- DIntegrated Speech-to-Text (STT) and language identification tools for real-time routing.
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