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AI-201 · Question #59
AI-201 Question #59: Real Exam Question with Answer & Explanation
The correct answer is A: Messaging. UC wants to route SMS text messages from an Agentforce Service Agent to a service rep using a
Service Cloud Fundamentals for Agents
Question
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
Options
- AMessaging
- BRoute Work Action
- CLive Agent
Explanation
UC wants to route SMS text messages from an Agentforce Service Agent to a service rep using a
Topics
#SMS Routing#Service Channels#Messaging for Service#Omni-Channel
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