AI-201 · Question #218
AI-201 Question #218: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?
Options
- AUpdate the Object and Field access in the AgentforceServiceAgentUserPsg permission set group
- BCreate a new permission set with the Einstein Agent License and enable Read access to the
- CUpdate the Object and Field access in the Einstein Agent User Profile so that the Agentforce
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