Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information

Question

Options

• AUpdate the Object and Field access in the AgentforceServiceAgentUserPsg permission set group
• BCreate a new permission set with the Einstein Agent License and enable Read access to the
• CUpdate the Object and Field access in the Einstein Agent User Profile so that the Agentforce

• A
  77% (27)
• B
  9% (3)
• C
  14% (5)

Explanation

Agentforce Service Agents run under a specific user context governed by the AgentforceServiceAgentUserPsg permission set group. To grant the agent access to custom objects and fields, the correct approach is to update the Object and Field-Level Security (FLS) settings within this permission set group - not to create a new permission set (B), which would not be automatically assigned to the agent's runtime user, and not to modify the Einstein Agent User Profile (C), which is a less targeted and potentially broader change. The permission set group is the sanctioned, least-privilege mechanism for controlling agent data access.

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