AI-201 Question #277: Real Exam Question with Answer & Explanation

Question

Universal Containers wants to assign agents to improve department efficiency. Which configuration ensures the right tasks are handled by the right agents?

Options

• ASDR Agent for lead qualification, Service Agent for support tickets, Employee Agent for HR
• BSales Coach Agent for lead and service Agent for HR requests, and Support tickets to ensure
• COne Service Agent to efficiently handle each of these scenarios, which reduces the number of

Explanation

According to the AgentForce Product Overview and Deployment Guide, Salesforce recommends using purpose-built agents to maximize efficiency across departments. The documentation states: "Each AgentForce agent type is optimized for a specific function - SDR Agent for sales development and lead nurturing, Service Agent for customer service and support cases, and Employee Agent for internal HR, IT, and productivity tasks." This separation ensures that each team benefits from a domain-specific agent equipped with the correct data access and actions.

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