Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?

Question

Options

• AAgent Delete Record Action permission is not associated to the user.
• BAgent does not have the permission to delete the user's records.
• CAgent does not support the Delete Record action.

• A
  3% (1)
• B
  6% (2)
• C
  90% (28)

Explanation

Agentforce's standard out-of-the-box actions include querying records, creating records, and updating records, but deleting records is intentionally not a supported action. This is a deliberate design decision to prevent accidental or unauthorized permanent data loss through the agent interface. Because the Delete Record action does not exist within Agent's action framework, no amount of configuration, permission assignment, or user setup will enable it - the capability simply is not there. If record deletion automation is required, it must be implemented through other Salesforce mechanisms such as flows or Apex, which can then be exposed as a custom action with appropriate safeguards.

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