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AI-201 · Question #300
AI-201 Question #300: Real Exam Question with Answer & Explanation
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Service Cloud Fundamentals for Agents
Question
Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?
Options
- ALive Agent
- BRoute Work Action
- CMessaging
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Topics
#SMS Routing#Service Channels#Salesforce Messaging#Digital Engagement