AI-201 · Question #197
AI-201 Question #197: Real Exam Question with Answer & Explanation
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Question
An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?
Options
- AThe permission set group assigned to the Agent User needs to grant access to the Product
- BThe permission set assigned to the Agent User needs Read access to the custom Product
- CThe profile assigned to the Agentforce Agent User needs AI training permission to the custom
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