An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement…

Question

Options

• AThe permission set group assigned to the Agent User needs to grant access to the Product
• BThe permission set assigned to the Agent User needs Read access to the custom Product
• CThe profile assigned to the Agentforce Agent User needs AI training permission to the custom

• B
  95% (21)
• C
  5% (1)

Explanation

Agentforce agents operate as a named 'Agent User' in Salesforce. For the agent to query, read, or work with any Salesforce object - including custom objects - the Agent User must have the appropriate object permissions. In this case, the permission set assigned to the Agent User needs to include at least Read access on the custom Product Replacement object so the agent can retrieve and surface that data. Option A references a permission set group rather than a direct permission set assignment; while groups can be used, the core requirement is Read access to the object, and the answer specifies a 'permission set group' granting access rather than the minimal required change. Option C (AI training permission on the profile) is not a real Salesforce permission concept for this scenario. Granting Read access via the Agent User's permission set (B) is the correct and minimal fix.

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