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AI-201 · Question #58
AI-201 Question #58: Real Exam Question with Answer & Explanation
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Knowledge Management and Self-Service
Question
Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?
Options
- AThe Agentforce Service Agent user is not assigned the correct Agent Type License.
- BThe Agentforce Service Agent user needs to be created under the standard Agent Knowledge
- CThe Agentforce Service Agent user was not given the Allow View Knowledge permission set.
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Topics
#Knowledge Management#Permissions#Service Cloud Integration#Access Control