AI-201 Question #253: Real Exam Question with Answer & Explanation

Question

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options

• AIncrease article chunk size and token limits for Knowledge indexing so larger contexts capture
• BEnable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink
• CUse Data Cloud's `Include Attachments' option and select the ContentDocumentVersion

Explanation

The AgentForce Data Cloud Indexing Guide clearly states that to include content from attached files such as PDFs in Knowledge articles, the correct configuration is to enable "Include Attachments" and map the ContentDocumentVersion unstructured data model object (UDMO). The documentation specifies: "When indexing Knowledge or Case data, enabling the `Include Attachments' option allows the Data Cloud index to extract and embed content from linked ContentDocumentVersion records, ensuring the agent retrieves relevant information from

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