AI-201 · Question #253
A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC
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Question
A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles. Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the knowledge articles, but seems completely unaware of the PDF attachments. How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?
Options
- AIncrease article chunk size and token limits for Knowledge indexing so larger contexts capture
- BEnable 'Include Related Attachments' for Knowledge-kav and map the ContentDocumentLink
- CUse Data Cloud's `Include Attachments' option and select the ContentDocumentVersion
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