Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should the Agentforce Specialist do to meet this requirement?

Question

Options

• ACreate a prompt template for product tutorials and guides.
• BAdd an Answer Questions custom field in the product object for tutorial instructions.
• CPublish product tutorials and guides as Knowledge articles.

• A
  7% (3)
• B
  5% (2)
• C
  88% (38)

Explanation

Agentforce's built-in 'Answer Questions with Knowledge' action works by semantically searching Salesforce Knowledge articles that have been indexed in Data Cloud. For the AI agent to retrieve and surface information from product tutorials and guides, that content must first exist as published Knowledge articles. Once published, Data Cloud indexes them, and the agent can ground its answers in that content. Creating a prompt template alone does not make unstructured content searchable by the agent, and adding a custom field to the Product object does not create a retrievable knowledge base - it would only store a static value on individual records, not a searchable corpus.

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