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AI-201 · Question #180
AI-201 Question #180: Real Exam Question with Answer & Explanation
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Knowledge Management and Self-Service
Question
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides. What should the Agentforce Specialist do to meet this requirement?
Options
- ACreate a prompt template for product tutorials and guides.
- BAdd an Answer Questions custom field in the product object for tutorial instructions.
- CPublish product tutorials and guides as Knowledge articles.
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Topics
#Knowledge articles#Content management#Agent productivity#Documentation