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Salesforce

AI-201 · Question #252

Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?

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AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?

Options

  • AUse customer rating as a proxy for correctness.
  • BRun a script on event logs to identify the failed utterances.
  • CUse structured batch testing with validation per test utterance,

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Topics

#AI Bot Testing#Batch Testing#Validation Rules#Pass/Fail Logic
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