Coral Cloud Resorts needs consistent pass/fail logic for agent testing. Which Testing Center capability provides that?

Question

Options

• AUse customer rating as a proxy for correctness.
• BRun a script on event logs to identify the failed utterances.
• CUse structured batch testing with validation per test utterance,

• A
  2% (1)
• B
  5% (3)
• C
  93% (53)

Explanation

Agentforce Testing Center supports structured batch testing, where each test case consists of a defined user utterance paired with an expected outcome or validation rule. When the batch runs, each utterance is evaluated against its expected result and receives an objective pass or fail verdict. This makes testing repeatable, consistent, and auditable. Choice A (customer ratings) is subjective and not a reliable automated validation signal. Choice B (running custom scripts against event logs) is a manual, ad hoc approach that does not provide the built-in, per-utterance validation framework that Testing Center offers natively.

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