AI-201 · Question #57
AI-201 Question #57: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must: - Semantically search HR policies, compliance guidelines, and company procedures. - Ensure responses are grounded on published Knowledge. - Allow Knowledge updates to be reflected immediately without manual reconfiguration. What should UC do to ensure the agent retrieves the right information?
Options
- AEnable the agent to search all internal records and past customer inquiries.
- BSet up an Agentforce Data Library to store and index policy documents for AI retrieval.
- CManually add policy responses into the AI model to prevent hallucinations.
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