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ADM-201 · Question #76
ADM-201 Question #76: Real Exam Question with Answer & Explanation
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Submitted by asante_acc· Apr 18, 2026Service and Support Applications
Question
Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password". What should the administrator configure to meet this requirement?
Options
- AEscalation rule
- BEmail-to-case
- CAuto-response rule
- DOmni-Channel
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Topics
#Auto-response rules#Web-to-Case#Case automation#Email notifications