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ADM-201 · Question #74
ADM-201 Question #74: Real Exam Question with Answer & Explanation
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Submitted by anna_se· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge? Calculator
Options
- AAn automated Machine Learning tool that converts Leads to Opportunities given a predefined set
- BA knowledge base that uses Machine Learning to generate an article to solve customer support
- CAn automated tool that closes Cases based on historical information
- DA knowledge base comprised of articles that can be written and utilized by support agents
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Topics
#Salesforce Knowledge#Knowledge Base#Support Agents