ADM-201 Question #63: Real Exam Question with Answer & Explanation

Question

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. Hon should the administrator achieve this goat7

Options

• ACreate an escalation rule to assign all cases where status = high to the high priority queue based
• BCreate a case milestone to assign all cases where status = high to the high priority queue based
• CCreate an assignment rule to assign all cases where status = high to the high priority queue.
• DCreate an escalation rule to assign all cases where status = high to the high priority queue based