ADM-201 · Question #6
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers…
The correct answer is A. Create a user-based sharing rule and an ad-hoc case team. To automatically grant read/write access to two engineers for all new cases referencing a specific product, an administrator should use a criteria-based sharing rule to grant access to a public group containing the engineers.
Question
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?
Options
- ACreate a user-based sharing rule and an ad-hoc case team.
- BCreate an auto-response rule and a public group.
- CCreate a queue and a criteria-based sharing rule.
- DCreate a predefined case team and an assignment rule.
How the community answered
(36 responses)- A83% (30)
- B8% (3)
- C6% (2)
- D3% (1)
Why each option
To automatically grant read/write access to two engineers for all new cases referencing a specific product, an administrator should use a criteria-based sharing rule to grant access to a public group containing the engineers.
A criteria-based sharing rule (which can be understood as a "user-based" rule targeting specific users/groups) can automatically grant read/write access to all cases meeting the specified criteria (referencing the new product) to a public group containing the two lead engineers. This solution automates the sharing of records with the desired access level to the relevant users.
Auto-response rules send automated emails, and public groups are for organizing users, neither of which directly grants read/write access to case records based on criteria in an automated fashion.
A queue assigns ownership of records, and while a criteria-based sharing rule can grant access, a queue alone doesn't provide read/write access to specific users, but rather holds records for a group to pick up.
While Assignment Rules can add predefined case teams to new cases, option A provides a direct declarative method for automated record sharing with specific users based on criteria.
Concept tested: Criteria-based sharing for record access
Source: https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules_create.htm&type=5
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