ADM-201 Question #6: Real Exam Question with Answer & Explanation

Question

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

Options

• ACreate a user-based sharing rule and an ad-hoc case team.
• BCreate an auto-response rule and a public group.
• CCreate a queue and a criteria-based sharing rule.
• DCreate a predefined case team and an assignment rule.

Explanation

To automatically grant read/write access to two engineers for all new cases referencing a specific product, an administrator should use a criteria-based sharing rule to grant access to a public group containing the engineers.

Common mistakes.

• B. Auto-response rules send automated emails, and public groups are for organizing users, neither of which directly grants read/write access to case records based on criteria in an automated fashion.
• C. A queue assigns ownership of records, and while a criteria-based sharing rule can grant access, a queue alone doesn't provide read/write access to specific users, but rather holds records for a group to pick up.
• D. While Assignment Rules can add predefined case teams to new cases, option A provides a direct declarative method for automated record sharing with specific users based on criteria.

Concept tested. Criteria-based sharing for record access

Reference. https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules_create.htm&type=5

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