Salesforce
ADM-201 · Question #6
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/
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Submitted by deeparc· Apr 18, 2026Service and Support Applications
Question
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?
Options
- ACreate a user-based sharing rule and an ad-hoc case team.
- BCreate an auto-response rule and a public group.
- CCreate a queue and a criteria-based sharing rule.
- DCreate a predefined case team and an assignment rule.
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Topics
#Case Management#Sharing Settings#Case Teams#Access Control