ADM-201 · Question #48
What should an administrator consider when setting up Case Feed?
The correct answer is B. Chatter Feed tracking must be enabled for the case object. When configuring Case Feed, an administrator must ensure that Chatter Feed Tracking is enabled for the Case object, as Case Feed relies on this functionality to display case interactions.
Question
What should an administrator consider when setting up Case Feed?
Options
- ACase Feed replaces the standard case detail page by default.
- BChatter Feed tracking must be enabled for the case object.
- CCase Feed requires the Service Cloud User feature license.
- DThe Use Case Feed permission is automatically active for all profiles
How the community answered
(43 responses)- A2% (1)
- B91% (39)
- C2% (1)
- D5% (2)
Why each option
When configuring Case Feed, an administrator must ensure that Chatter Feed Tracking is enabled for the Case object, as Case Feed relies on this functionality to display case interactions.
Case Feed is an alternative view that administrators can assign to profiles via page layouts, it does not automatically replace the standard case detail page by default.
Case Feed leverages Chatter's underlying feed-tracking capabilities to show a chronological view of case updates and interactions, making it a prerequisite to enable Chatter Feed tracking for the Case object.
While Case Feed is a feature of Service Cloud, it doesn't typically require a specific 'Service Cloud User' feature license solely for its functionality; rather, it's generally available with Service Cloud editions.
The 'Use Case Feed' permission is not automatically granted to all profiles; it needs to be explicitly enabled for relevant profiles or permission sets to grant users access to Case Feed.
Concept tested: Salesforce Case Feed setup requirements
Source: https://help.salesforce.com/s/articleView?id=sf.case_feed_configure.htm&type=5
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