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ADM-201 · Question #321
ADM-201 Question #321: Real Exam Question with Answer & Explanation
The correct answer is B: Use lead assignment rules.. To automatically route new leads to the correct sales person based on the lead address, an administrator should configure Salesforce's lead assignment rules.
Submitted by stefanr· Apr 18, 2026Sales and Marketing Applications
Question
New leads need to be routed to the correct sales person based on the lead address. How should the administrator configure this requirement?
Options
- ACreate a formula field.
- BUse lead assignment rules.
- CAssign with an escalation rule.
- DConfigure a validation rule.
Explanation
To automatically route new leads to the correct sales person based on the lead address, an administrator should configure Salesforce's lead assignment rules.
Common mistakes.
- A. A formula field calculates a value based on other fields but cannot perform actions like assigning record ownership or routing.
- C. Escalation rules are primarily used for case management to reassign cases or notify users if they remain unresolved after a specified time, not for initial lead assignment.
- D. A validation rule enforces data integrity by preventing records from being saved unless they meet specified criteria; it does not assign records or route them.
Concept tested. Lead assignment automation
Reference. https://help.salesforce.com/s/articleView?id=sf.lead_assignment_rules.htm&type=5
Topics
#Lead Assignment#Assignment Rules#Lead Management#Sales Automation
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