Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?

Escalation rules automate the process of reassigning cases and optionally notifying users when a case is not closed within a specified time period, directly addressing the requirement to change ownership after 7 days. These rules are specifically designed to handle time-based actions on cases, such as reassigning ownership or sending notifications.

Auto-response rules are used to automatically send email responses to customers based on their case submission criteria, not for changing case ownership.

Assignment rules automatically assign new cases (or leads) to users or queues based on specific criteria upon creation, not based on time elapsed after creation.

Validation rules enforce data integrity by preventing users from saving records that do not meet specified criteria, but they do not automate ownership changes or time-based actions.