nerdexam
Salesforce

ADM-201 · Question #25

Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted…

The correct answer is A. Use the community's guest user profile. To allow unauthenticated users to view public community content and participate in public discussions, the administrator must configure the community's guest user profile.

Submitted by marco_it· Apr 18, 2026Service and Support Applications

Question

Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community. How should an administrator allow access to the community?

Options

  • AUse the community's guest user profile
  • BUse Linkedin or Facebook as authentication providers
  • CCreate a custom community profile
  • DSet up self-registration for the community

How the community answered

(33 responses)
  • A
    82% (27)
  • B
    6% (2)
  • C
    9% (3)
  • D
    3% (1)

Why each option

To allow unauthenticated users to view public community content and participate in public discussions, the administrator must configure the community's guest user profile.

AUse the community's guest user profileCorrect

The community's Guest User Profile provides public access to specified community pages and content for users who are not logged in, allowing them to view discussions, search solutions, and collaborate anonymously as required.

BUse Linkedin or Facebook as authentication providers

Using authentication providers like LinkedIn or Facebook requires users to log in, which contradicts the requirement for access 'without logging into the community.'

CCreate a custom community profile

Creating a custom community profile is for authenticated users with specific permission sets and does not address the need for unauthenticated public access.

DSet up self-registration for the community

Self-registration allows new users to create accounts and log in, but it does not provide access for users 'without logging into the community.'

Concept tested: Community Guest User Profile for public access

Source: https://help.salesforce.com/s/articleView?id=sf.networks_customize_guest_user_profile.htm&type=5

Topics

#Experience Cloud#Guest User Profile#Unauthenticated Access#Customer Service Community

Community Discussion

No community discussion yet for this question.

Full ADM-201 Practice