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ADM-201 · Question #237
ADM-201 Question #237: Real Exam Question with Answer & Explanation
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Submitted by packet_pusher· Apr 18, 2026Service and Support Applications
Question
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers
Options
- ACreate a new queue and add Cases as an available object.
- BConfigure a flow to assign the cases to the queue.
- CAdd Cases to the existing queue as available object.
- DUse assignment rules to set the queue as the owner of the case.
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Topics
#Queues#Case Assignment Rules#Flows#Case Management