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ADM-201 · Question #235
ADM-201 Question #235: Real Exam Question with Answer & Explanation
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Submitted by kev92· Apr 18, 2026Service and Support Applications
Question
Cloud Kicks want to have consistency when communicating with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which solution should an administrator suggest to meet this requirement?
Options
- APrebuilt Flow Templates
- BPrebuilt Quick Texts
- CPrebuilt Email Templates
- DPrebuilt Auto-Responses
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Topics
#Email Templates#Case Management#Customer Communication#Service Cloud