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ADM-201 · Question #218
ADM-201 Question #218: Real Exam Question with Answer & Explanation
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Submitted by kev92· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Options
- AFormula field
- BCase Escalation Rule
- COmni-Channel Supervisor
- DAssignment Rule
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Topics
#Case Management#Omni-Channel#Supervisor Tools#Service Cloud