ADM-201 Question #200: Real Exam Question with Answer & Explanation

Question

Northern TVail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers

Options

• AAdd the Opportunity Contact Role related list to the Opportunity page layout.
• BCustomize Campaign Role.
• CAdd the Campaign Member related list to the Opportunity page layout.
• DCustomize Campaign Member Role.
• ECustomize Opportunity Contact Role.

Explanation

To track ROI for key contact stakeholders on opportunities, an administrator should add the Opportunity Contact Role related list to the Opportunity page layout and customize the Opportunity Contact Role object to capture specific ROI data.

Common mistakes.

• B. Campaign Role is related to Campaigns, not Opportunities, and is used to define a contact's role within a marketing campaign.
• C. Adding the Campaign Member related list to the Opportunity page layout is incorrect because Campaign Members are related to Campaigns, not directly to Opportunities for tracking opportunity stakeholders.
• D. Campaign Member Role defines a contact's role in a marketing campaign, which is not directly used for tracking stakeholders on an opportunity for ROI purposes.

Concept tested. Opportunity Contact Roles customization and usage

Reference. https://help.salesforce.com/s/articleView?id=sf.opportunity_contact_roles.htm&type=5

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