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ADM-201 · Question #147
ADM-201 Question #147: Real Exam Question with Answer & Explanation
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Submitted by mateo_ar· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives Which two features should be used to fulfill this goal? Choose 2 answers
Options
- AContent
- BSoS
- CKnowledge
- DChat
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Topics
#Self-Service Community#Knowledge Base#Live Chat#Service Cloud