What are two features of Knowledge? Choose 2 answers

Salesforce Knowledge articles can be published to external channels like public knowledge bases or customer communities, enabling them to be publicly available for customers seeking self-service, which is a core capability.

While Knowledge articles are heavily utilized within the Service Console by support agents, this describes a use case for internal users rather than a direct inherent feature of the article's public or end-user interaction experience compared to its ability to be publicly shared and rated.

A standard feature of Knowledge is the ability for users to rate articles for helpfulness, providing feedback that contributes to content improvement and relevance.

Not any user can write and publish articles; publishing requires specific permissions and typically involves a review and approval process within a knowledge management workflow.