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ADM-201 · Question #145
What are two features of Knowledge? Choose 2 answers
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Submitted by tom_us· Apr 18, 2026Service and Support Applications
Question
What are two features of Knowledge? Choose 2 answers
Options
- AKnowledge articles are always publicly available for customers.
- BKnowledge articles integrate with Service Console.
- CUsers can rate the helpfulness of articles.
- DAny user can write and publish articles.
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Topics
#Salesforce Knowledge#Service Cloud#Knowledge Management#Self-service