Refer to the exhibit. Which action must be taken by Customer Success Manager?

The correct answer is D. Identify the adoption barriers. The Customer Success Manager must identify the adoption barriers. The dashboard indicates areas where the engagement scores are low, which suggests that there are obstacles preventing the customer from fully utilizing and benefiting from the product. Identifying these barriers…

Driving Value and Outcomes

Question

Exhibit

Options

ARecommend expansion opportunities
BReview the financial index.
CDevelop a customer testimonial.
DIdentify the adoption barriers.

How the community answered

(50 responses)

A
10% (5)
B
2% (1)
C
4% (2)
D
84% (42)

Explanation

The Customer Success Manager must identify the adoption barriers. The dashboard indicates areas where the engagement scores are low, which suggests that there are obstacles preventing the customer from fully utilizing and benefiting from the product. Identifying these barriers is the first step towards developing a strategy to increase adoption and customer success.

Topics

#adoption barriers#customer usage data#CSM actions

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