Cisco
820-605 · Question #91
Which type of information should be captured during the first customer engagement?
The correct answer is C. customer's desired outcomes. During the first customer engagement, capturing the customer's desired outcomes is essential. This information helps in understanding the customer's expectations and goals, which guides the subsequent actions and strategies for customer success.
Driving Value and Outcomes
Question
Which type of information should be captured during the first customer engagement?
Options
- Acases escalated to technical support
- Bexpansion opportunities
- Ccustomer's desired outcomes
- Dstakeholder map
How the community answered
(22 responses)- A5% (1)
- C91% (20)
- D5% (1)
Explanation
During the first customer engagement, capturing the customer's desired outcomes is essential. This information helps in understanding the customer's expectations and goals, which guides the subsequent actions and strategies for customer success.
Topics
#customer desired outcomes#initial customer engagement#Success Plan input
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